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In addition, to make it even tastier, you can add your choice of cereals and muffins, as well as oatmeal to the meals. I will not allow any more money to be taken out of my account. Do not send out my 2nd order this week. You have worn out their welcome. I have reached my goal and do not need for at least one month. Purchased Nutrisystem blueberry muffins last month, 3 were moldy. It was a mess.
Does this switch need to be made through customer service? They were super helpful when I called. Is there a waiting period between when you can cancel and re-start as a new customer? Most coupon codes are for new customers which I am not. If I cancel, how long do I need to wait to sign up as new customer and receive those discounts?
I would call customer service — or use the Nutrisystem contact page to open up a live chat with a representative — you can do that here: I cancelled my account on 8;17 a. It is the 16th of April and their still not here.
I did not get an answer the other times. I have had an absolute nightmare with Nutrisystems. The next day I find out not only have they shipped a full order at full price, but they had shipped the partial as well.
I tried calling in several times and when I was able to get someone live they were rude then put me on hold forever. I am still unable to get someone live? I do not pay for something I am not buying. How can this be a fair charge? The 1 month shipment was already billed. Notify me of new posts by email. Leave this field empty. Nutrisystem Phone Number to Call to Cancel: Hi Linda — I would recommend calling Nutrisystem customer service: Trying to cancel my service, been on hold forever, please cancel my service!!
This lunch is one of my least favorites. I should have been notified so I could have made my own selections. I just opened a chocolate doughnut for breakfast, enjoy by date of Dec 10, and it was full of green mold. I have a picture if you need to see it. Under the date was SF Has anyone else had this happen. Will you replace this item? I would like to cancel membership and not to receive future shipments. Please send cancleation number. I need to discontinue my membership at this time.
I was told I could do that by leaving a message here by Isabel. Please send a confirmation number. Have returned unused food in fourteen day money back guarantee period. Have not received refund and it has been two weeks, Customer service people have not been any help in solving this matter,.
Received non-perishable food last Friday at home: Never had this problem before.. HM phone Thank you. Of course charged for them. My name is Mona Olinsky. I was previously on the program for 6 months and loved it. I reached my goal of weight loss and then some. I have now started the program back as of August This time it has been a very unpleasant experience due to the shipments and arrival of my monthly food order.
The order before this last one, all the frozen food was practically melted. And it was delivered more than a week after the regular food arrived.
The whole experience of trying to reach a live person in your customer service dept. And she managed to get my frozen food replacement shipped immediately. I understood that these things can happen as I was told last month there was a problem with the dry ice. However, this month my regular food was received a week ago today and I still have not received the frozen food. When I finally again got a live person to answer customer service this morning, I was told the frozen food will be shipped today.
I am almost out of frozen food selection. After a serious discussion I asked to speak to a Supervisor. Of course I was told they were all busy and I would have to wait awhile. I did not want to hang up and re-live the whole mess of trying to reach someone. After a few minutes, a Supervisor named Alisha did come on the line. She said I should receive it this week probably by Tuesday.
So at that point I cancelled my next order and my business with Nutrisystem. When I was on the program before I never had this problem. My dry food and my frozen food were delivered to my home either the same day or a day afterwards. I realize they come from 2 different facilities, however, they should still co-ordinate the shipment so that the customer has ALL the food about the same time. This way the customer can have the choice of what he wants to eat on any day.
I no longer can refer people to your program. And I am very disappointed that I am unable to continue on Nutrisystem. Something has gone wrong in the shipping decisions being made, as well as the customer service dept. Last time I was on hold for 45 minutes. I am still going to reach a Director or Senior Vice President in Corporate to share my experience with because they need to know what is happening.
I just placed an order and requested mac n cheese and received mushroom ristto instead. I will not each anything with mushrooms. What do I need to do to correct this order? I am trying to delay my order. Please delay it for one month. I have reached my goal and do not need for at least one month. All of my cheddar broccoli rice lunches were damaged in my last shipment. That is 5 of 5 lunches came damaged. I feel the food was ghastly. I had pushed my order out 3 times, because I still had food left from the 2nd order I place.
I could not eat it. I would gag on it. I would cook my own food or buy weight watchers food. Checked the packages with other products on the shelf and found items that matched sodium calories etc. I asked for my money back and then I find out my 2 weeks are up. Not a word of this on your website that I saw. I cancelled my next order and from you is a refund less the Thanks for your help. I did send an email no.
I want to add that I just saw your ad on the tv and it says in large letters that money back guaranteed! You need to honor what you say about your program and be up front.
I will be looking for my full refund-my next step is to get my bank involved. They are very helpful with things like this. My bank account is overdrawn. I contacted customer service last Monday and after speaking with them I asked for a manager. I spoke with Deandra who said they would review the tapes and get back with me within 72 hours. I did not receive a call and have not had any contact with her since then.
I realize the weather has challenged everyone and if this is the reason for the delay I can understand that. I do hope someone gets back with me soon. I also am concerned I started program on Jan 11th and received initial one week of food items. Then I received two weeks worth. I paid for a full month and unless I am not understanding something I should be receiving a credit.
I want to also say I just chatted with counselor and received helpful information how to change my order. That renews my good thoughts about the program.
I lost 18 pounds in the first week and am continuing to lose. I am very happy and do not wish to discontinue. Waiting for an email reply and contact from manager who promised she would call. She also said she was sending out crush shakes in the different flavors and to this date I have not received an email saying it was shipped. Can you advise on this matter too.
This is the only way I can see to send you an email. This program is not for me. First, I do not like chocolate or peanut butter. In the other box of food: I love the product.. Because I just got a new order on Friday Just wondering after each milestone I got one.. To make me feel better about the lbs I drop..
I tried to delay my shipment again and was told I could not do it. As a result, I would like to cancel my program. One week ago I ordered the Uniquely Yours program. Today I received the dry products of my order… In two days after talking to five different people, no one can find the rest of my order, which is all frozen food!!! Fed ex says the order is Not Found….. I demand the rest of my order!!! Where is my order? I would like to cancel my participation as of February 22, Please send me no more food and do not charge me.
I am trying to cancel my auto delivery can you assist me? Or should I just send it back when it arrivss? It has been at least six weeks. Dry good … Havebeen sent back. And I know you received these over two weeks ago I talked a lady who told me so. Customer service has been disappointing. I am on my second month of Nutrisystem and I am enjoying the food and losing weight. However, I specified where I was asked that I wanted no more spicy foods; Kung Pao noodles, chili and beans..
How did this happen? For my second month of food, I specified at extra cost to NOT have any spicy foods in my order at all. I cannot eat them. What can I do about this? In my last order one of the dinners, chicken pot pie, had mold all over the outside of the package. Needless to say I threw it away but must say I am not at all pleased with this. Makes me wonder if it could possibly affect all the other items in my order. Just an email that your company has sent another order plus one prior to this which I have not ordered at.
Of course, I said NO. You have put these TWO orders on my credit card to my dismay. I received an email that my next order was to be processed this week to be shipped on March I only started this plan 2 weeks ago so it is not time for another order. I delayed it for a week. I have tried the number 3 times and have been on hold for hours. I want to cancel my account.
I have lost 30 lbs and have been very happy with your product. I am ready to go on my own and eat right. Please use this as my cancellation. I will not allow any more money to be taken out of my account. Please send verification of my cancellation.
That is the ugliest blue and white dress that I have ever seen on a woman. It makes Marie look terrible in that TV add. It has been almost 3 days since I emailed customer service regarding my request to terminate any more deliveries due to financial hardship. I have yet to receive an answer and my next order is supposed to ship on April 7th.
Please cancel future shipments to my address. My financial situation is in crisis mode due to family issues and illness. I enjoyed the program and have reached the goal weight I set. Discontinue my Nutrisystem Program. Today is the 14th of April Do not ship my order on auto ship on April 19th.
Do not charge me for the order scheduled to be shipped on the 19th. Please answer your phone. I have deleted my email address from Nutrisystem four different times, however continue to receive emails daily! I put the same lablrd on both boxes. I tried your Diabetic Dinner , I purchased it May 4th, but before I got your milk shakes, since then I have lost 18 to 23 lbs. I am using the menu that came with the dinner , bought the muffins, pizzas, and more of the shakes.
I still have around 68 to 63 lbs to go. Also wanted to add I have no hankerings to go a fast food place, by pass the chips in the store, it has changed my whole way of eating and wanting things that are not good for my health and body.
Thank you Nutrisystem for helping making our health better. I just turned 74 years and this will hopefully extend my life. Also help with me getting my balance and walking better. I am disappointed in this very expensive diet. I wanted to lose 25 pounds. The food is not as good as advertised, unless you like beans. Too many bean dishes, which upset my stomach.
Pizza tastes like cardboard. Too much sodium in the food. Tried to contact cust. False advertising — someone was supposed to support your questions. I have been trying to contact you and have unable to send email or get a chat…please help…. I will never buy your product and tell my conservative friends what you have done so they can boycott you as well if Bill is fired. Why let the competition take business that should be yours?
Trying to cancel plan. I have been up 1 hour and have already seen 2 ads for your product! I happened to be on contactcustomerservicenow.
I see us working together with you to recover your business outstanding balance. We have reliable partners in collection company who are working to help such clients who are facing issues with their Debt. They are providing great help to recover account receivable and improve cash-flow.
Theyve worked with a tons of companies who had issues with their account receivable on your industry. Purchased Nutrisystem blueberry muffins last month, 3 were moldy. Purchased Nutrisystem cinnamon muffins last week, only 3 were in unopened book not 4.
On top of her and her brothers being trained in Karate under Chuck Norris it sounds like the biggest BS story ever. The truth is she probably had the eating disorder after she left her kids and husband and continued after her son killed himself. Using Nutrisystem for weight loss, changed my life.
Love all the food, and plan to maintain my new way of looking at food. I chose NS as my last resort and has worked exactly as it has promoted!. I committed to doing the program, and it works. Your program can and does change lives. Be motivated and enjoy what life can really offer. It took me a year to loose Was worth every moment. I wish everyone success.
You CAN do it too. I received another box and I want to select new foods before receiving another box.