3123 Nutrisystem Consumer Reviews and Complaints
I am an all or nothing person so I was all in with this program and it provided me with the results that kept me motivated to stick with it until I reached my goal and even beyond into maintenance. While all of the meals offered by Nutrisystem are designed to comply with the USDA's recommendations for a nutritious diet, those who want to stick to a vegetarian diet can especially benefit from Nutrisystem. Hope that helps -NS. Thank you for writing this review. When I fold my clothes I have a hard time believing how small my clothes are now. Maybe training is advisable for people helping people to order food.
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We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for.
Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling.
This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program.
I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response.
I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence.
It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food.
Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon.
I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program!
This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late.
How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. We will be looking into this and reaching out.
I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent. You don't honor your own company's policies. All plans come in two variations — for women and for men. Furthermore, each plan allows you to decide whether you want to get the Favorites Pack — pre-selected meals — or Custom Menu — you handpick the meals.
We will explore the plans in greater detail in the Meals And Recipes section of this Nutrisystem review. In addition to meal plans, Nutrisystem offers a diverse a la carte menu. With a la carte ordering, you can freely choose the meals in your order, get as much food as you need, and order as frequently as you want. If you have any questions before or after placing your order, you can contact the company through its customer service or live chat, which is available from 8am to 11pm EST.
It is important to note that Nutrisystem allows you to easily modify, pause or cancel your subscription. You just need to make the changes to your subscription before 6 pm EST on the day before your next auto-delivery ship date. In order to cancel your subscription, you need to get in touch with the company via phone. What makes Nutrisystem one of the best weight loss meal delivery services is its unique weight loss philosophy that has already helped millions of dieters of all shapes and sizes reach their weight goals.
The program is designed to help you get in the best shape of your life, regardless of your potential dietary requirements and restrictions and how many pounds your need or want to shed. However, there are three major problems with these types of regimes.
First, if you are starving, you are not happy. Second, if you lose weight by starving, the yo-yo effect is inevitable. Third, highly restrictive diets are bad for your health. Nutrisystem is the complete opposite of starvation diets. It allows you to eat 5 or 6 times a day and never feel hungry. If you are not hungry all the time, you do not feel like you are dieting at all and it is easier to stick to the regime and get in the desired shape. Plus, all the meals are healthy and balanced, so you can improve your overall health and well-being while shedding pounds.
They are rich in protein and fiber and contain low-glycemic carbs, which help keep your blood sugar in balance and reduce those nasty cravings. However, Nutrisystem provides more than just meals. Along with your regular deliveries of tasty food, you get handy grocery guides that help you eat properly outside the program, plenty of extra information that can help you better understand the weight loss programs, and expert guidance from counselors and dietitians, as well as helpful tools and trackers.
While researching for this Nutrisystem review, we were happy to see that the company has an excellent referral program. Let us begin with the basics. Nutrisystem menu features more than items. The items on the menu include breakfasts, lunches, dinners, snacks, shakes, and bars. Everything on the menu meets or exceeds the standards set by the US government in the Dietary Guidelines for Americans.
Furthermore, all meals and snacks are free from artificial sweeteners, MSG, and trans fats. You can choose your meals yourself or get pre-selected favorites, depending on your preferences. Whatever it was, I hated it. Around the age of 16, I began to thin out. I was still not "thin", but I was pretty well proportioned. I kept that figure until about 19, when I got pregnant with my son. After he was born, I immediately could fit in most of my pre-baby clothes, but that did not last long.
I am not sure if it was hormones natural or birth control or that I ate more during pregnancy so my stomach size increased causing me to eat more or something else, but I gradually gained about 20 pounds. I managed to stop it and keep it steady without going back down , until I got pregnant with my daughter. The same thing happened. After my daughter was born, I never really lost any of the weight I had gained with her which was a lot , and I continued to eat too much, and ended up even adding a bit more.
Finally, It got out of control, and I tried everything I could do, but nothing worked. I either felt starved and cheated or quit, or it did not give me any results and I quit.
Or I lost a little weight in an unhealthy way, and it came right back. Thankfully, I gave Nutrisystem the chance to change my life. I know that if I hadn't, I would still be in the mess I was in before, or I would be even worse off. It is real food, not powder or pills. You get to eat good portions all day long so you are never starving which leads to binging.
The foods taste good, so you are not as tempted to cheat because you don't feel you are missing those foods you love, you are just enjoying different versions of them. The meals are not only portion controlled, but they also balance the nutrients you need so you are getting the right about of the right foods so you can be satiated and lose weight the healthy and long term way.
Not only do you get the prepacked meals, you get shopping guides for fresh add ins, plus you get support. You have access to real dieticians. You can call and ask them anything, so you never have to guess. The online member community is wonderful, and everyone is there to help each other. It is so convenient too, the food is shipped right to your house less shopping.
It is shelf stable and portable. It heats up in minutes. There are even many bars, muffins, and such that do not need to be heated and most items could be eaten at room temperature in a pinch. You never have to think about what you will want in advance. There are no meetings, weigh in's monthly fees other than the food cost or any other hassles like many plans have. Nutrisystem is probably the most affordable meal delivery plan available too.
I know many others to cost 2 times as much or more. Everything about Nutrisystem is different, and that is why it works. I am so glad I did this for myself. It is the best decision I have ever made aside form marriage and children.
So on my last week on Nutrisystem I lost another Reaching the 60lb milestone was my ultimate goal. I cannot believe I was able to achieve it so quickly. I even got the adorable 60lb Nutribear just another Nutrisystem perk to commemorate it. I do still want to try to lose anther pounds, but now mostly I am focused on maintaining an toning which means the ever dreaded exercise.
Though I am still a work in progress, I wanted to show off my Nutrisystem body. I know it is not perfect, not even close, but I am proud of how far I have come with Nutrisystem.