Nutrisystem

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NASDAQ:NTRI - NutriSystem Stock Price, News, & Analysis
This buyback authorization allows the company to purchase shares of its stock through open market purchases. They also assigned media coverage about the company an impact score of We will be reaching out with a resolution soon. Share on Whatsapp Share. The company offers weight loss programs that consist primarily of a pre-packaged food program, digital tools, and counseling. I second your recommendation for Nutrisystem. I am very disappointed with the food.

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My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.

When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.

Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.

I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.

How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.

We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.

We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.

Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now.

I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.

The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.

I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said.

We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.

So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate.

Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.

Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.

Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.

This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food.

Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.

The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.

Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one!

Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.

Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.

We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. To lock in the auto delivery deal, you have to commit to two months, so if you hit your weight loss goals after month 1, I recommend switching your order to just the Turbo Shakes — that will ensure you lock in the most savings, and also helps to keep you on track once you start transitioning off the program.

As I have said before, you have to be committed to the program to get results, but as long as you follow their plan you will lose weight!

Anyways, best of luck and please let us know how it goes: Thanks for sharing your story. Drinking over ounces and eating tons of leafy greens. I did NS about 4 years ago lost almost This past July was told my chloerstral and blood pressure was too high for 28 year old. So black Friday I ordered when prices decreased.

Hi Amanda — Thanks for visiting and reading my story. Hope it goes as well this time around. Thanks for sharing your superb review. You have a lot of good info here. I am looking for a diet to try just after the new year, and this might be the one. Either way, appreciate all of the details you shared. Thanks, just what I was looking for. I have about 20 pounds to lose — is this doable in a month or two?

Hi Sam — Thanks for the positive feedback. Losing 20 pounds is definitely doable with Nutrisystem, but I would budget at least two months. I signed up for Nutrisystem this week, and I am really hoping that I have the same results.

I think my first shipment should arrive just before Christmas, so think I will get started right after the holiday. Thanks so much for the review — definitely gives me hope!

Hi Kris — congrats on signing up — while results will vary for everyone, I truly believe that you will lose a lot of weight if you follow the program — so stick with it, and let us know how it goes. They try to rip you off when quit their auto delivery program. Very very unpleasant people to deal with. They shipped me stuff 3 days after I had already cancelled and had a confirmation number stating I cancelled.

They refused to turn the shipment around or to take it back and are trying to create some kind of lie that I created a 2nd account in November and they only cancelled one account.

The only thing I did in November was update my credit card expiration date which I regret. If I guaranteed no more shipments are coming to my name or my address that should be the end of the story, not with them! I am fighting them through my credit card company but please be aware of whatever traps they have in store for any of you.

Hi Troy — Sorry to hear that that was your experience. It was actually a customer service rep who told me I could switch from the meal delivery to just the Turbo Shakes after my first month on the program to lock in the auto-delivery savings without having to commit to another month of food. In any case, I hope you are able to get things resolved! I started the program today, January 1st. My resolution is to feel better about myself, but do it in a healthy way that had structure.

How much and when I should be eating vegetables, and ideas on what to eat if you have to attend a social function or business based meeting that involves food.

Thanks for posting a well written, and information overview of this program. I have three questions and maybe one is a question for a NS counselor… 1. Or can tomatoes, cukes, etc. Also, plain or with some sort of dressing? How many turbo shakes can you have per week… and when can they be consumed? Thanks in advance …. Hi Tami — Thanks for stopping by and taking the time to comment! I always add extra veggies to my greens and have found the only thing you really need to watch out for is the salad dressing.

But for me, cucumbers, tomatoes, etc. I usually have my TurboShake midday — around 2: That said, I would definitely suggest using the Nutrisystem counseling service for full clarification, though — especially for questions 2 and 3.

Best of luck if you decide to try the full program! I wanted to say that this article is nicely written and included almost all the vital info I needed.

Thanks for the review. I second your recommendation for Nutrisystem. Their service helped me significantly a few years ago. Hoping for the same results! Hi Maria — thanks for commenting! Hope it goes well again if you decide to give it another try.

Have you found that Nutrisystem is a good way for keeping the weight off over the long term? How long do you really have to be on Nutrisystem before you starting seeing results? Just finished month 1 and lost about 9 pounds! This post could not be written any better!

Reading this post reminds me of my good old room mate! He was always trying new weight loss products. I will forward this page to him. Fairly certain he will have a good read. Thank you for sharing! I just read this well written post. I have a handicapped daughter who has gained so much weight. We have tried everything with very little success. After taking to her doctors we decided to give NS a try. She started the program on February 16, She is loving the food and the program. She has already dropped three pounds.

Her beginning weight was So she has a long way to go. But the support and your post will definitely help her obtain her goals for healthier lifestyle. We will keep you informed on her progress. Thank you so much. Hi Shirley — What an inspirational story — really hoping she has success!

Thanks for keeping us posted, and wishing your daughter all the best. I suppose its ok to use some of your ideas!! I have been on Nutrisystem for about 5 weeks now. I lost 15 pounds the first month and have been following it to a T. The food tastes fine and it is very easy to just grab something pop it in the microwave if necessary and go.

I have been using My Fitness Pal to track my food and am eating about calories a day. The first week was really tough and I had a hard time, but I stuck to it.

Now I m satisfied and use to it. Planning on finishing up the second month and then on the 3rd month working in more home cooked meals and tracking to stay at the same calorie level. Then will switch over to the auto ship of Turbo shakes for my 4th month. I have about 40 pounds to lose and feel like I am making some good headway with the Nutrisystem plan. Good job on the review, very well written. Wow, nice job Carolyn!

Thanks for sharing your story, and best of luck with the rest of your diet. I was very happy to find this website. Just wanted to thank for your time for this wonderful read, and inspirational review!! Hi Kelly — sorry to hear that!

Have you tried connecting with the Nutrisystem counseling service? We had to take Nutrisystem program for 8 weeks because we got it at a discount thru our insurance company. My goal was to loose 30 lbs. At the end of the 8 weeks I had lost only 3 lbs. We did not care for the cardboard like food and did not get anywhere close to our goals. This program obviously works for lots of folks, but not for us.

We did go to the Naturally Slim program and in 8 weeks I lost Naturally Slim is based on not what you eat but when and how you eat and you eat your own real food and got real results.

We will stay with our new habits learned with Naturally Slim and will not have any good words from our Nutrisystem experience. Hi John — thanks for sharing your experience. Thanks so much for sharing your story. It was encouraging and helpful. I am only on my second day of Lean 13 and after comparing the Turbo Shakes with the protein powder I was using before, I noticed that mine was lower in calories, fat, sugar, and carbs and higher in protein by quite a lot. Thanks again for your review!

Hi Peggy — I think you should be fine using your own protein shake. Just to be safe you may want to talk to a Nutrisystem counselor, and they can let you know for sure. The biggest issue would probably be the calorie count of your shake vs. Best of luck with your two weeks. I made some raspberry coffee and chilled it. Thought that might be a nice tip for someone else.

Just finished day 1 of the Turbo Takeoff… I was down 2 lbs this morning!!! Yay… only 58 more lbs to go!!! I must have overlooked it. Can you tell me where it is, please? In the section just above the blue book explaining how NutriSystem works. You will find links to various resources, including the one you mentioned, read the section and you'll see it. If you continue to have trouble, let me know. I'm glad you enjoyed the article! Any vegetable juice that does not have a lot of added sugar, corn syrup, etc.

In fact you may want to learn to juice or liquefy your own vegetables using a juicer or NutriBullet or Ninja. I have used NutriBullet and am not using the Ninja, I like to have the pulp of the fruit or vegetables with my drink. Thanks for all the great info! I don't see "desserts" on the diabetes list and would rather not use the calorie packs; can you tell me what makes up a mid-afternoon meal?

Yes, you can do the same thing as the mid-morning snack. I just provide a dessert option for those who enjoy their sweets to show that you can still eat them in moderation and lose weight.

I don't eat dairy other than yogurt which I'm including in my meal paln; is there a dairy substitute when it calls for 1 dairy? The only option that comes to mind right now is soy yogurt. I drink almond milk as well Sometimes it is better.

I am lactose intolerant, so always look for dairy that is lactose free. This is easier to do with cheese, especially appreciate the cheeses made by Cabot, almost all if not all are marked lactose free. Kraft shredded Mozzarella is also lactose free. I followed the diet with some protein as suggested. It is really like magic! Give a try on this, this diet plan clearly works. Is this good for someone who wants to lose more than pounds?

I would like to try this, but it seems like I would be eating more calories.

3123 Nutrisystem Consumer Reviews and Complaints